Policies - tiesbyolivia.co.ke

About us

Welcome to Ties by Olivia, where passion for timeless elegance meets exceptional craftsmanship. We specialize in curating a distinctive collection of silk neckties, each carefully selected for its quality, design, and sophistication. Our ties are chosen with an eye for the refined details that make each piece unique—rich colors, luxurious textures, and patterns that range from classic to contemporary.

More than just an accessory, our ties are expressions of style and character, designed to elevate any look, whether for a formal occasion or a smart casual ensemble. We understand that buying online is a matter of trust, so we provide high-definition images of our products to give you a clear, true-to-life view. And with next-day delivery, your selected tie is just a click away, arriving at your doorstep in pristine condition.

Our mission is simple: to bring you a collection of neckties that embodies sophistication, quality, and timeless appeal. At Ties by Olivia, we’re dedicated to helping you make a statement with confidence, one tie at a time.

Product, Delivery, and Return Policies

High-Quality Product Imagery

At Ties by Olivia, we want you to shop with confidence. We know that purchasing a product online means you can’t see it in person beforehand. That’s why we provide HD photos of each tie, capturing the rich colors, elegant patterns, and fine textures. This allows you to examine each product closely, making it easier to find a piece that truly complements your style.

No Returns Policy

Due to the delicate nature of our silk ties, we do not accept returns. Silk is a luxurious yet sensitive material, and to maintain its quality, each tie is carefully handled and inspected before shipment. If you have any questions about a specific tie, we’re here to help before you place an order to ensure it meets your expectations.

Next-Day Delivery

For your convenience, we offer next-day delivery through a trusted courier service that provides secure, door-to-door service. We strive to ensure that your order reaches you quickly and in pristine condition, so you can enjoy your purchase without delay. If you have any further questions about our products, policies, or delivery options, feel free to reach out. We’re here to make your shopping experience as smooth and enjoyable as possible.

Privacy policy

Welcome to Ties by Olivia (“we”, “us”, “our”). We are dedicated to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from tiesbyolivia.co.ke

2. Personal Data We Collect

We collect personal data to provide and improve our services. This includes: Identity Information: Name, address, email, and phone number. Payment Information: Card details (processed securely and never stored on our site), billing information. Technical Information: IP address, browser type, device information, and browsing behaviour on our website. Order Information: Purchase details, order history, and shipping information.

3. How We Use Your Data

We use the information we collect to: Process and fulfil orders Communicate with you regarding your purchases or inquiries Improve our website, services, and customer experience, including displaying HD images to help you view our products accurately before purchasing Process payments securely through compliant third-party providers Send marketing materials, only with your explicit consent

4. Legal Basis for Processing

Under GDPR, we rely on several lawful bases for processing your data: Performance of a Contract: To process and fulfil your orders. Consent: For marketing communications, which you may opt-out of at any time. Legitimate Interests: To analyse and improve our business operations.

5. Sharing Your Personal Information

We may share your data with trusted third parties for the purposes of: Payment processing Order fulfilment (such as shipping companies) Analytics and website optimization (such as Google Analytics) Marketing services, if you have provided consent

6. Your Rights

Under GDPR, you have the right to: Access: Request a copy of the personal data we hold about you. Rectification: Update or correct inaccurate data. Erasure: Request deletion of your personal data. Restriction: Limit the processing of your data. Data Portability: Obtain and reuse your data for other services. Objection: Opt-out of certain types of data processing, such as direct marketing. To exercise any of these rights, please contact us at tiesbyolivia@gmail.com

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. For marketing communications, we retain data until you unsubscribe or request deletion.

8. Security of Your Data

We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. Sensitive information, such as payment details, is encrypted and handled by compliant third-party providers.

9. Cookies

We use cookies and similar technologies to improve your experience on our website, analyse site usage, and assist in marketing efforts. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.